Customer Experience Strategy Review

A review of our existing Customer Experience Strategy was an important action in the Council Plan
2021-2025. Reviewing our strategy helps us to ensure we are delivering services that meet our 
community needs.

We have made a lot of progress since introducing the Customer Experience Strategy in 2020. We 
now have a better understanding of our customers and have made headway in transforming the way 
we delivery services which has proven to support our community based on feedback received via our
Voice of Customer program and previous community engagements.

Our new Customer Experience strategy outlines not only our vision but what we are going to do to embed that vision and provide the best possible outcome for our customers.